Reset your TWU password

A. Forgot Password

Forgot your TWU ACCOUNT password? You may be able to use the Forgot Your Password link through the portal.

  1. Go to the Forgot Password page and type in your Student ID or personal Email

    Example of Forgotten password screen
     
  2. If your Account is found, a verification email will be sent to the personal Email on file.

    screenshot of successful account found message
     
  3. An Account Verification Email will be sent to your personal Email. Click on the link to verify your account.

    Example of email sent by Hub confirming password changed
     
  4. You will be redirected to another page for the reset process. Click on the button to perform a password reset.

    screenshot of reset password button
     
  5. A password reset will be sent to the personal Email on file

    screenshot of temp password instructions
     
  6. You will receive an email with a temporary password. You will need to follow the instructions to update your password.

    screenshot of no reply email that will contain the temp password
     
  7. Login to your TWU Account with the temporary password.

    Screenshot of entered password and where to click to continue

     
  8. When you have logged into the Campus Portal with your Temporary Password, Microsoft will prompt you to update your password. In your current password, type in the password from the email.

    New Passwords must meet the following requirements:

    -Minimum 8 characters
    -At least 1 uppercase and 1 lowercase letter
    -At least 1 number and/or symbol
    -Cannot contain your name or the word 'password'
    -Must be different than the previous password


    screenshot of text advising to update to a new password after using temp password
     
  9. You're password has been successfully updated.

Or

B. Request Password Reset through Service Hub

You can Request Service Hub to reset your password. Be sure to include your:

  1. Personal email address that Service Hub can send your password reset to
  2. Your date of birth and/or Student ID as validation
50% helpful - 2 reviews
Forgot your TWU Username/Password? Print Article

Related Services / Offerings (2)

Forgot TWU Username/Password
If you've forgotten your username or password -- or, aren't quite sure if you have a username or password -- click here, and let us help you! *IF YOU DO NOT HAVE ACCESS TO YOUR TWU EMAIL INBOX, PLEASE PUT IN ANOTHER EMAIL ADDRESS
Student and Alumni Accounts
Every TWU Student and Alumni has an account for things like checking a student statement, ordering an official transcript, email, moodle & registration access, and so much more! If you have questions or are running into issues with your account, click here & let us help you!