Table of Contents
- Introduction to Lab Printing
- Instructions on Adding Money to Your Printing Account
- Frequently Asked Questioned
- Additional Questions and Concerns
All students can print at selected labs with a PaperCut Account. This article will walk you through the basics of adding credit to your print account (PaperCut Account), as well as answer some questions about lab printing. Your account is automatically set up as soon as you log in to a lab computer.
To obtain printing credit you have 3 options: Purchase a Print Card (they can be purchased at the Grad Collegium or the Library), Add cash to your account on terminal at Library Copier, or Add credit with major credit card through PaperCut on lab computer.
Please Note: All new students start at a balance of $0.00, however, the system used to charge for printing allows you to print into a negative balance up to $-5.00. If you find yourself close to reaching this mark or if you received an insufficient funds error message when you tried to print, you will need to add more money to your account.
I added Money to my Account but it is Not Showing Up Properly?
The most common reason for this is that you were at a negative balance and adding money brought you back to $0.00 or slightly above. For example, if your balance was $-3.00 and you added $5.00 your final balance would be $2.00.
If you are ever in doubt check your "Transaction History". That history will show you exactly what has been debited or credited to your account and is the best way to check if a payment has applied correctly.
How to Check Transaction History?
Log into your PaperCut account (click on details on the Account Status window) and check your "Transaction History". That history will show you exactly what has been debited or credited to your account and is the best way to check if a payment has applied correctly.
There is an expiry date on my card, what does it mean?
The expiry date is the date by which the card number has to be entered. Your actual account balance will remain as long as you are a student at TWU. If you buy a card and find out that it has expired before you can enter the number, please speak to the Library Circulation Desk.
Will I lose my account balance between semesters or academic years?
No. Your account balance is rolled over from year to year. It is removed once your computer login account is removed which typically happens 6 months after you cease taking classes at TWU.
I have money left on my account but am graduating or leaving TWU, can I get a refund?
No. Purchases are non-refundable.
If you have any issues or questions about this process please check Submit a Service Hub request.