Attach a file to a Request

• Providing Evidence or Context: Screenshots, reports, and other files can clarify the issue at hand, reducing potential misunderstandings. For example, attaching a screenshot of an error message can give support staff immediate insight into the problem.
• Streamlining Troubleshooting: Files such as system snapshots or diagnostic logs can help support staff quickly identify and resolve issues. 
• Collaboration: In team-based environments, sharing files (such as screenshots or forms) can improve communication and collaboration when solving the issue. This ensures that everyone is on the same page and can work together to find the best solution.
• Sharing Instructions or Forms: Some issues or requests require specific forms or instructions. Attaching these files ensures that both the requestor and support team are aligned and have the necessary information to proceed. 

• Screenshots and Diagnostic Files: These files are helpful for visualizing issues and provide immediate, clear evidence of the problem, which helps in troubleshooting. Examples include:
  • login error message
  • registration error message
  • Payment confirmation screenshot
  • etc
• Documents and Forms: Attach forms or procedural documents that provide additional context or instructions related to the issue. Examples include:
  • Exception to Graduation form
  • Change of Registration form
  • Financial Statement
  • Visa Denial letter from the government
  • Meal Plan History
  • etc

There are 2 ways to attach a file to a ticket:

1. Utilize the Attachments Field on the Right Side of the Ticket
2. Add Attachments through "Update"

Utilize the Attachments Field on the Right Side of the Ticket

Option 1: Drag and drop attachments

Drag the file you would like to add to this ticket and drop it there to upload.

Please note that the maximum file size that can be uploaded at once is 20MB.

If necessary, make a comment to notify the requestor or responsible party that attachment(s) have been added.

Option 2: + sign on the right

Click on the + sign.

Click "Browse" to select the file from your laptop.

Click "Upload" and then "Insert checked".

If necessary, make a comment to notify the requestor or responsibly party that attachment(s) have been added.

Add Attachments through "Update"

If there's a need to attach a document while updating the ticket and providing a response to the requestor, scroll down and you will see a field called "Attachment(s) (a maximum of 6.50 MB can be sent in notifications)".

Click on the search icon on the right.

Click "Browse" to select the file from your laptop.

Click "Upload" and then "insert checked".