Multiple tickets can be associated to a "parent" ticket in order to track related incidents.

Classification

The Problem class is used when 3 or more incidents are related to a central problem.

When using this class, one can associate multiple tickets to the parent problem.

Use Case

Pros:

• Update all children at the same time
• Notify all requestors at the same time
• Maintain record of impact (volume of requests)

Cons:

• May require a separate report to track Problem requests
• Assignment of problem may be contentious
• Requestor of Problem is typically internal tech

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