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Multi-Factor Authentication (MFA / 2FA) Support
Multi-Factor Authentication (MFA / 2FA) Support
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Issues with accessing or setting up MFA / 2FA
Title
A short description to explain the nature of a ticket.
For additional information and help regarding Multi-Factor Authentication (MFA) please review our articles found online:
MFA Knowledge Base
Requestor Type
Requestor Type
Staff / Faculty
Student / Alumni
I am experiencing MFA Issues because....
I am experiencing MFA Issues because....
I am unable to use my personal device for MFA
I have reviewed all documentation and am still having issues with setting up MFA
I'm not receiving the verification code sent to my device
I can't sign in after multiple attempts
I forgot my device at home and can't log in to my account
I have a new mobile device/phone number and I want to add it
I'm traveling and am having issues using my mobile device for MFA
Staff / Faculty Only
Staff / Faculty Only
My hardware token stopped working
I have lost my hardware token
Other Questions or Concerns
Date of Birth (yyyy-mm-dd)
Student Number
Enter your student number and/or date of birth to help us verify your identity.
Job Title
Personal Email Address
Not your TWU issued email.
Your TWU Email Address
Your TWU issued email (must end in @twu.ca or @mytwu.ca)
Other Fields
Your name
Your first name
Your last name
Your email address