Communication with IRCC

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Get timely updates on immigration, work eligibility, and health insurance for international students.


Disclaimer

The immigration information on this page has been reviewed and endorsed by Regulated Canadian Immigration Consultants (RCICs) or Regulated International Student Immigration Advisors (RISIAs) in compliance with the Immigration and Refugee Protection Act and Regulations. However, this is not a legal document and information may change without notice. Always refer to Immigration, Refugees and Citizenship Canada (IRCC) for the most up-to-date information. 


Communicating with IRCC by IRCC’s Web Form

Enter your case-specific enquiry using the online web form.

If you have an application in progress, take care in selecting whether your application was:

  • an in-Canada application or
  • an application made to a visa office outside of Canada (normally you would select the visa office responsible for your country)

Your enquiry will be sent to the relevant office.

Be sure to fill out all applicable fields and provide a clear explanation in the ‘your enquiry’ text box. After you click ‘next’, you will have an opportunity to upload documents, if necessary.

Note: If you have an application in progress, there is no guarantee that the information will be seen by the officer who will assess your application.


Communicating with IRCC by Phone Call

Call Centre at 1-888-242-2100, from within Canada only, Monday to Friday, 8am to 4pm local time, except for statutory holidays.

Try calling early in the morning and prepare to wait on hold for some time. For your records, write down the date and time you called, the agent’s name, and the exact information they provide. Ask the agent if they can email the information they provided. If you have submitted an immigration application, note that the agent you speak with is different from the officer who will review your application and make the final decision.


What do I do if I have technical problems when applying online?
Check processing times
Access IRCC's help center
Contact an IRCC call center
How can I contact IRCC directly about delays or new information in my application?

If you still have questions related to immigration, health insurance, and life as an international student in Canada?

  • Workshops and Seminars: Our workshops and seminars are conducted regularly to help international students stay informed and empowered. Link to TWU Calendar.
  • Service Hub: For personalized assistance in resolving immigration-related questions, please submit your inquiries through Service Hub - International Student Help. Our team is here to provide specific support and help with any concerns you may have. Please note that TWU RCICs or RISIAs can only advise international students, their spouses, common-law partners, and children. We do not submit IRCC applications on behalf of international students.