Warning: You cannot accept a housing offer if there is a financial hold on your account.
Review all the steps of the Housing Application Process
Housing offers must be accepted in your Student Portal
If you have already applied for housing, this article will help you understand the Housing Offer processes. For more information regarding the Housing Application - please CLICK HERE
When you get an offer for housing, you will be presented with an ACCEPT/DECLINE option.
Accept Offer
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Accepting within 7 days, enables you to secure housing at TWU after making a pre-payment. This charge will be applied to your account. Change requests may be possible during the designated change window, depending on availability and meeting Residence Life's room configuration requirements.
- If you accept and don't make a prepayment within 7 days, you lose your option to secure housing. Your application will be withdrawn.
Steps to Accept your Offer:
Step 1. Log in to your campus portal at portal.twu.ca and click on Housing.
Step 2: You should be able to see your Housing checklist, similar to below - Click on "Accept Housing Offer & Make Prepayment":
Step 3: You will be led to the following page - click on "Accept Offer"
Step 4: You will be led to the TWU Shopping Cart where you must make your Housing Prepayment using a credit card. Make sure the address you input matches exactly the address that is associated with the credit card you are using to make your prepayment.
Step 5: After the payment is successful, wait 30 seconds - the system will automatically lead you to the following screen:
Step 5: Click "Next" to follow through on the next steps to complete your Housing Offer.
Once you complete all the steps you will see a note like "Thank you for accepting your Offer"
Then you will be able to close your screen and your acceptance will reflect in your housing checklist on the Campus Portal and will look similar to below:
Decline Offer
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Declining your offer means withdrawing your housing application at TWU. You no longer want to stay on campus at TWU.
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Your housing offer will go to the next application in queue, and your assigned roommate will be matched with someone else.
- No charges will be applied to your account.
- If you don't like your offer, but know you want to stay on campus, we recommend you accept the offer, pay the non-refundable prepayment, and request a change. While changes are not guaranteed, at least you have secured a spot to stay on campus.
Note:
- Accept your offer in the Student Portal
- Pay the $500 Housing Pre-payment
- If you don't complete the 2 steps of accepting your offer, it will expire within 7 days and the charges will be removed.
Apartment Offer (only for Fall/Spring)
Due to the popularity and high demand for apartments a Lottery is used to determine apartment offers.
A) You must apply by March 15 to be part of the Apartment Lottery.
B) Offers will be revealed on your Student Portal and notice sent to mytwu emails on April 1st.
Selected lottery applications are offered an apartment with your group.
If you were not selected in the apartment lottery but selected a secondary Dorm offer in your application, you will be given a Dorm offer if available. Dorm rooms will be offered on June 12.
C) Offers must be confirmed within 1 week of receiving via the Student Portal by
1) Log into your student portal to indicate your confirmation and acceptance of your residence agreement and
2) Make a prepayment to secure your offer.
You can submit a ONLY ONE room/roommate change request after your offer has been sent to you.
All the change requests should be submitted via the Service Hub.
Please note that changes will not be accepted after July 31. Any change request tickets filed after July 31 will be cancelled. You will need to follow up with your Resident Director after your move in date.
Room/roommate changes are considered based on availability and room configuration requirements set by Residence Life.
Housing Offer
A) Dorm Offers are first come, first serve, as available.
If you are interested in Dorms, you should apply before November 15 - for Spring semester, May 15th - Fall/Spring semesters for priority.
If you did not get into an apartment and had a Dorm as your second option in your application, you will be offered a Dorm as available.
B) Dorm offers will be revealed on your Student Portal and notice sent to mytwu emails on December, June (Fall/Spring).
Check your student portal to see your offer. Room numbers will be revealed when you pick up your keys.
C) Offers must be confirmed within 1 week of receiving via the Student Portal by
1) Log into your student portal to indicate your confirmation and acceptance of your residence agreement and
2) Make a prepayment to secure your offer.
Change requests will not be reviewed until November (Spring), July for the FALL semester.
You can submit a change request via the Service Hub. Please note that changes will not be accepted after December 1 (Spring), August 1 (Fall /Spring). Any change request tickets filed after these dates will be cancelled. You will need to follow up with your Resident Director after your move in date.
Room/roommate changes are considered based on availability and room configuration requirements set by Residence Life.
We are at FULL CAPACITY for the Fall 2025 Semester. Change Requests are not likely to be granted.
How to Request a Change (Building / Roommate)
We are at FULL CAPACITY for the Fall 2025 Semester. Change requests are not likely to be granted due to the limited space available.
Submit your change requests
If you request a change after August 1 - you will need to wait until you move in and work with your Resident Director.
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