Verify, Update, or Reset Multi-Factor Authentication

Tags MFA

Overview

This article outlines how to update, change, remove, or validate Multi-Factor Authentication (MFA) methods for a TWU email address. Examples of this would be:

  1. Acquired new device and need to configure MFA on it 
  2. Lost access to an existing device and want to ensure it no longer has MFA access
  3. Want to change MFA methods (note: some methods are not permitted for Staff and Faculty accounts)
  4. Validate existing MFA methods
     

Update Multi-Factor Authentication (MFA) Methods

If you need to change your MFA verification options, you can do so yourself:

  1. Navigate to https://myaccount.microsoft.com and sign in with your TWU account. Once signed in, click Security Info in the left hand pane.
  2. To add a new method, click + Add sign-in method. To change or delete an existing method, click Change or Delete next to the option you wish to modify.
    1. Staff and Faculty click here for detailed step-by-step instructions to set up MFA if adding or changing methods
    2. Students and Alumni click here for detailed step-by-step instructions to set up MFA if adding or changing methods

Verify you are Registered for MFA

If you aren't sure if you're registered for MFA,

  1. Navigate to https://myaccount.microsoft.com and sign in with your TWU account. Once signed in, click Security info in the left hand pane.
  2. If you see entries on this page, you are already registered for MFA and no further action is needed. 

Finding Support

If you have any additional questions regarding MFA, you can review our knowledge base or if you are having issues and need to ask a question, you can use the "Request Service" button.

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