5. Merge the sub-ticket into the main ticket
Open the ticket that you want to merge.
Make sure this ticket is under the same application as the main ticket. If not, please move it to the correct application before merging.
Click on "Actions", on the top menu bar, and then click on "Merge Into".
In the new window that pops up, paste the main ticket ID into the "To Ticket" field.
Click on the correct ticket name that should pop up below that field. Then, your selection will appear in the "To Ticket" field of the "Merge Incident" window.
Check the boxes "Add Requestor as a Contact", "Move Ticket Tasks", and "Notify Responsible Resource" if needed.
- Add Requestor as Contact - the requestor of the sub-ticket will be added as a contact on the destination ticket.
- Move ticket tasks - any ticket tasks on the sub-ticket will be reassociated and can be worked on as normal. If this option is left unchecked, it will reassociate any feed items and time entries on the ticket tasks, but the tasks themselves will be discarded.
- Notify responsible resource - the responsible individual/group will be notified. If there is no responsible resource, the reviewing individual/group will be notified.
Click "Save" in the top left corner.
