TeamDynamix - Tutorials & Updates

Refresher articles for anyone who works with tickets on how to do a variety of daily ticket specific tasks. Can be great to review or to send to others after training.

Articles (12)

Pinned Article 2024 Summer UX update

✰ Adding or Editing the Service Associated with a Ticket

Bulk Updating Tickets

Creating a Report

Creating Tickets in TDNext

Merging Tickets

Parent / Child Tickets

TD Tags

Transferring Tickets to Another Department

Instructions on using the Move to Application function in TeamDynamix for tickets that need to be moved to a different department (application).

Updating, Assigning, and Notifying on Tickets

Working with the TD Desktop & Refreshing it

Working with Tickets - basic interactions