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IT - Information Technology
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TeamDynamix Ticketing
TeamDynamix - Tutorials & Updates
Working with Tickets - basic interactions
Working with Tickets - basic interactions
There are four (4) ways to interact with a ticket:
Hit reply to an emailed comment
This will automatically notify the person who last commented through TD
Through the Client Portal
This only has limited functionality and you will miss some details
You will know you are in Client Portal by URL (https://servicehub.twu.ca/
TDClient
/)
You can comment and add an attachment to ticket
Through your configured TD Desktop
Clicking through your tickets in your reports
This will open the ticketing app and details of the issue
Through the Ticketing App
The Ticketing App is the Tab of your department with the Desktop within TD (TDNext)
This is the most comprehensive way to interact with Tickets.
With the Ticket App, you can do the following:
Sort through all tickets
See all the details of the ticket
Add contacts (People Tab) on ticket to notify anyone on TD (
be sure to add the names to the comment box
)
Make private comments that will not be seen by customers
Update the status
Reassign the issue
Add attachments
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Check out this article I found in the TWU Client Portal knowledge base.<br /><br /><a href="https://servicehub.twu.ca/TDClient/1904/Portal/KB/ArticleDet?ID=21035">https://servicehub.twu.ca/TDClient/1904/Portal/KB/ArticleDet?ID=21035</a><br /><br />Working with Tickets - basic interactions