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WELCOME TO TRINITY WESTERN UNIVERSITY
Congratulations on your acceptance to Trinity Western University (TWU)!
As a new student, you will receive a TWU account that gives you access to university services including, email, the Student Portal, Moodle, Microsoft 365, and other academic resources.
Table of Contents
- Your TWU Account
- Activating Your Account
- Signing In to TWU Services
- Common Issues
- Student Resources
- Need Help?
Your TWU Account
Once You have been admitted to TWU, a student account is created for you.
The Admissions team will send you an email containing:
- Your TWU username
- Your TWU email address
- Your TWU Student ID number
- Instructions for activating your account
TWU Email Address
Your student email address typically follows this format:
FirstName.LastName@mytwu.ca
Example:
John.Smith@mytwu.ca
Important
Your Student ID number is NOT your login username
To access TWU systems, always use:
- Your Your TWU username
- The password you created during account activation
DO NOT sign in with:
- Your Student ID number
- Your personal email address
Activating Your Account
Follow the activation instructions included in the email sent by the Admissions team
During activation, you will:
- Verify your account
- Create a password
- Complete any required security setup
Once activation is complete, you can use your TWU username and password to access TWU services
Signing In to TWU Services
Use the follow credentials to access most TWU systems:
Username: Your TWU username
Password: The password created during activation
These credentials are used for services such as:
- Student Portal
- Moodle
- Microsoft 365
- Microsoft Teams
- Library Resources
Common Errors
I Didn't Receive My Activation Email
If you have not received your activation email from Admissions teams:
- Check your spam or junk folder
- Verify that TWU has your correct email address
- Contact the Service Hub for assistance
My Activation Link Expired
Activation links are only valid for a limited time (48 hours).
If your activation link has expired, contact the Service Hub.
I Can't Sign In
Before contacting Support, confirm that:
- You are an Admitted student at TWU
- You are using your TWU username (firstname.lastname@mytwu.ca)
- You are NOT using your personal email address or Student ID number
- You are entering the correct password
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Student Resources (with links)
After your account has been activated, you can access the following services.
Moodle
Website: https://learn.twu.ca
Moodle is TWU's online learning platform where you can access:
- Course materials
- Assignments
- Quizzes
- Grades
Note: Moodle access becomes available after you are registered in at least one course.
Student Email
Website: https://www.twu.ca/email
Your TWU email is the university's official communication channel.
Important information about:
- Registration
- Financial services
- Academic updates
- Campus announcements
will be sent to your student email account.
You may also choose to forward your TWU email to a personal email address.
International Student Resources
Microsoft 365
As a student, you have access to Microsoft 365 applications including:
- Word
- Excel
- PowerPoint
- Outlook
- OneDrive
Download instructions:
Microsoft Teams
Website: https://teams.microsoft.com
Microsoft Teams is TWU's primary platform for online communication and collaboration.
Students can use Teams for:
- Virtual classes
- Tutoring appointments
- Academic advising meetings
- Group projects and collaboration
- File sharing and document collaboration
Accessing Teams
- Sign in using your TWU account credentials
- Open Microsoft Teams through your wed browser or desktop/mobile app
- Accept invitations from instructors, tutors, advisors, or student groups as needed
Need Help?
If you experience issues activating your account or accessing TWU services, please contact the TWU Service Hub.