General Request (no sign-in required)

If you have a question and don't know where to ask it, you can ask your question here. We will either answer your question or direct you to someone who can!
A short description to explain the nature of a ticket.
What is your request related to?
What is your request related to?
Registration & Payment
Registration & Payment
Student Life Request Category
Student Life Request Category
Event Approval Link
Please click here to submit an event approval request form and/or review existing event approval requests: https://www1.twu.ca/eventapproval
Collegium Membership Information
Information about collegium options, including membership registration, can be found here: https://www.twu.ca/community-life/commuter-prog...
Wellness Centre Information
Click here to book an appointment online: https://www.twu.ca/wellness-centre/appointment-...

General wellness centre information can be found here: https://www.twu.ca/wellness-centre
Did you know?
All payments methods can be found here - https://www.twu.ca/office-registrar/financial-i...
Did you know?
Please fill out this form to request your change - https://www.twu.ca/sites/default/files/change_o...
Please attach your filled form to this request.
Did you know?
See our Refunds page for additional information: https://www.twu.ca/academics/office-registrar/f...
Did you know?
If you have a HOLD on your account you may need to make a payment.
See here for different HOLD definitions. https://trinitywestern.teamdynamix.com/TDClient...
Official Document Request
Official Document Request
Need your Transcript?
Get it now: https://ics.twu.ca/ICS/Records/
Did you know all TWU STUDENTS & ALUMNI have an account?
You can perform a self-service password reset here: https://trinitywestern.teamdynamix.com/TDClient...

Or to request a reset, please provide the following:
Letter of Enrolment
Go here to request your letter -> https://ics.twu.ca/ICS/Records/
Travel Letter
Go here to request your letter -> https://ics.twu.ca/ICS/Records/
Housing Information
Did you know we have lots of Housing information online? -> https://www.twu.ca/housing
All Housing related questions can be made here.
If you would like to make a specific housing request, feel free to log in here:
https://trinitywestern.teamdynamix.com/TDClient...
ID Cards
Your ID Card can be requested here: https://trinitywestern.teamdynamix.com/TDClient...

If you are an ALUMNI, please fill out this form instead: https://forms.office.com/pages/responsepage.asp...
Quarantine & Travel Letter
Check out the Arrive in Canada page --> https://www.twu.ca/return-fall/international-st...

Please note that we are experiencing a high volume of requests, once you have followed the above process, we will send your letter as soon as possible. you do not need to make another request here.
Students & Alumni!
Did you know you can do a self-service password reset? Click here to find out more: https://trinitywestern.teamdynamix.com/TDClient...
Password Reset Account Type
Password Reset Account Type
Did you know?
> You WILL NOT be able to see your Moodle course(s) UNTIL your registration and first payment have been processed.

> If you CAN log into Moodle, and know you have registered and paid, and CANNOT see your course, your professor may have hidden the course until they are ready to start. Please contact your professor, if your course has started.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Attachment
File attachments associated with the ticket.
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If you are aware of your @mytwu.ca (Student/Alumni) or @twu.ca (Employee) email address, enter it here.

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