Service Hub

Ask all your questions here!

Categories (9)

Courses & Enrolment

I need help with my course registration details.
I have a hold on my account.
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Payment & Aid

I'm having trouble making a payment/refund.
I don't know what amount to pay.
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My Official Records

I need help ordering a Transcript or other specific document
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Housing, Dining, & ID Cards

I have an issue in my TWU residence.
I have a question about my meal plan.
I need a new ID card.
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Technical Services

I need to reset my password.
I have a questions about my email or other access.
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Facilities

Facilities Team help (including maintenance, custodial services, grounds keeping, electricity, water, etc)
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Graduation

I have a questions about my grad audit or checklist.
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International Student Help

Questions related to health insurance as an international student in Canada.

Please note, for questions about PGWP, PAL issuance, or any other IRCC or Immigration and study permit related questions please see our Knowledge Base Articles and reach out to BorderPass for further support.

BorderPass information: https://servicehub.twu.ca/TDClient/1904/Portal/...
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Learning Commons

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Services (4)

General Request

If you don't know where to click...

Online Program

Help for students who are enrolled in the Online Program

Request for Information

You can ask your questions and/or make a request for specific types of information here.

TEDS Transition