- How can I request Facility Services (maintenance, cleaning, pest control services, grounds, trash, and recycling)?
To request a Facility Services, you can use the online portal system or email [facilityservices@twu.ca]. For emergencies, please contact Security at 1-604-657-9911.
- What should I do if I notice a pest problem in the building?
If you see signs of pests, please report it immediately through our online portal or contact Facility Services via email. We conduct regular inspections and are committed to maintaining a pest-free environment.
- How do I manage trash and recycling in my office?
Each workstation is provided with small trash containers. Recyclable waste should be emptied into the centralized grey bins located around the campus. Please ensure that recyclable materials are separated from regular trash.
- What should I do if I have an urgent incident, like a spill on the floor, floods, toilet backing up, etc.?
Please immediately contact Facility Services through the online portal system so we can send a team member as quickly as possible. For emergencies, you can also contact Security so they can redirect the issue right away.
- What should I do if an area is not serviced properly?
If you are dissatisfied with the level of Facility Services, please report the issue through the online service request system or by email. We will take feedback seriously and will work to address any problems promptly.
6. How long should I expect for my issue to be resolved?
Please see the below response times for how long it typically takes to address an issue, and what we deem as critical vs. not critical.
