Forgot TWU Username/Password

Introduction

There are various reasons why you may need to log in to your TWU account, such as:

  • Ordering a Transcript
  • Registering for Courses
  • Accessing Tax Forms
  • And, so much more!

If you have forgotten your TWU Pass Username or Password or just aren't sure if you have one, the Service Hub is here to help you!

Available to

This service is available to:

  • Students
  • Alumni

Procedure

If you've forgotten your password, please do the following:

  1. Click here and follow the instructions.

If you know your password, but would like to reset it, please do the following:

  1. Log in here and update your password.

If neither of the above is working for you OR you don't know what your TWU login is, please submit your request here.

Requirements

To get access to this service, you need to do the following:

  1. Submit a ticket here.
  2. Once the ticket has been received, you will be asked to verify your identity + the email you would like all correspondence to go to until your account is resolved.

Additional Resources

  • If you're able to log in, but can't seem to access certain services due to a hold, see more information about holds here.  
  • If you suspect that your account has been compromised, please see here. 

 

Need additional help, or have more questions? Click here and we'll get back to you!