How to Contact the Service Hub

TWU Service Hub serves as a one-stop shop for students, faculty, and staff to access various services and support at the university.
Whether you need assistance with computer support, course registration, on-campus housing, parking, or any other university-related matter, the Service Hub is here to help.
Here's how you can reach out to us:
Method & Operating Hours Contact Information

Submit a Helpdesk Ticket

(Available 24/7)
Submit an online ticket anytime for prompt assistance.
 View our catalog

Email

(Available 24/7)
Send us an email anytime for prompt assistance.
hub@twu.ca

Phone

(Monday - Friday l 8:30 AM - 4:30 PM)
Speak directly with a specialist during business hours.
604-513-2030

In Person

(Monday - Thursday l 8:30 AM - 4:30 PM & Friday 8:30 AM - 12:00 PM)
Visit our office during weekdays for face-to-face support.
Student Life Office,
Reimer Student Centre,
Langley Campus
*** If your inquiry is an emergency that will result in a life or death situation, please dial 911.
No matter which method you choose to contact us, our goal remains the same: to provide you with excellent service and support to ensure your success at TWU.
Don't hesitate to reach out to the Service Hub whenever you need assistance — we are here to help!
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