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    5. TeamDynamix - Tutorials & Updates

     TeamDynamix - Tutorials & Updates

    Refresher articles for anyone who works with tickets on how to do a variety of daily ticket specific tasks. Can be great to review or to send to others after training.

    Articles (16)

    Pinned Article 2024 Summer UX update

    ✰ Adding or Editing the Service Associated with a Ticket

    Attach a file to a Request

    Bulk Updating Tickets

    Create a Ticket

    Creating a Report

    Edit a Ticket

    Making a Copy of a Ticket

    Merge Tickets

    Move to Application

    Instructions on using the Move to Application function in TeamDynamix for tickets that need to be moved to a different department (application).

    Parent / Child Tickets

    Read a Ticket

    TD Tags

    Update a Ticket

    Ways to Interact with a Ticket

    Working with the TD Desktop & Refreshing it

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